Knowledge base
Provide your agent with domain-specific knowledge using document-based references.
Knowledge Base allows your agent to access and utilize external documents and files, enabling it to reference specific information during conversations with users.
Key benefits
- Provide your agent with domain-specific knowledge
- Upload documents for reference during conversations
- Ensure accurate and consistent information delivery
- Reduce the need for manual information updates
Setup option 1: from agent configuration
- Go to your agent's edit page
- Select the Knowledge Base tab
- Upload files or select from your existing library
- Files will be automatically processed and made available to your agent
Setup option 2: from the main dashboard
- Go to the Files page in your dashboard
- Upload files or select from your existing library
- Go to your agent's edit page
- Select the Knowledge Base tab
- Attach files for the agent
Configuration guide: uploading files
- Click the Upload File button in the Knowledge Base section
- Select documents from your computer (supported formats: PDF)
- Wait for processing to complete
- Newly uploaded files will appear in your file library
Using with your agent
- The agent will automatically reference these documents when answering user queries
- Information from these files will be used to provide accurate and relevant responses
- The agent will cite specific documents when providing information from them
Pro tips
- Upload comprehensive documentation for best results
- Use descriptive filenames to easily identify content
- Organize information in clear, structured documents
- Regularly update your knowledge base with the latest information
- Attach only relevant files to each agent to maintain focus
Video tutorial: Adding Knowledge Base. Watch this guide on how to add and manage knowledge base documents for your agent on YouTube.